TY  - JOUR
T1  - Toward Safer E-Commerce Transactions: The Influence of System Quality, Information Accuracy, and Government Oversight
JO  - Journal of Emerging Trends in Marketing and Management
VL  - I
IS  - 3
SP  - 7
EP  - 19
PY  - 2024
DA  - 2024/12/30
PB  - The Bucharest University of Economic Studies Publishing House
PP  - Bucharest, Romania
T2  - 
AU  - SIMANJUNTAK, Megawati
AU  - MARIA TRI ANGGRAINI, Anna
SN  - 2537-5865
DO  - 
UR  - https://www.etimm.ase.ro/RePEc/aes/jetimm/2024/JETIMM_V03_2024_139.pdf
KW  - Consumer protection
KW  - DeLone & McLean model
KW  - e-commerce usage
KW  - government regulation
AB  - The transition from traditional to online shopping has sped up the expansion of e-commerce, which requires strong consumer protection measures to guarantee safety and convenience. This survey aims to determine the role of system quality, information quality, service quality, and government regulation on e-commerce usage. Using a quantitative approach, an online survey questionnaire was conducted among 428 e-commerce consumers. Structural equation modeling (SEM) indicates that system quality, information quality, and government regulation have a positive effect on usage behavior while service quality has a negative effect on usage behavior. To improve public knowledge about transaction security in e-commerce, thorough socialization and education are needed, targeting all parties involved in online transactions, including marketplaces, payment providers, and delivery services. Additionally, improvements in service quality are crucial for minimizing consumer issues.
ER  -